Term & Conditions
Our standard hire period is 3 days. Please let us know if you require items for longer periods.
Pick up & Returns
Items will be available to pick up one or two days prior to the event by appointment only. The items must be returned within two days following the event . The address will be on the booking sheet. Delivery upon request, min charge applies.
Pricing & Payment
We have a minimum hire charge of $50. A 50% deposit is charged to secure your booking, with the balance paid one month before pick up. This is to be paid via bank transfer. Our full price list is available on our website.
A bond of 30% of the total hire amount will be added to the total, this will be refunded via bank transfer once all items are returned in the same condition.
All cancellations must be made in writing. In the event of cancellation, your deposit will be refunded as follows: 30 days or more before event, 100% of deposit; 8 to 29 days before event, 50% of deposit; 7 days before event, 0% of deposit.
Please ensure all items are handled with care and repacked carefully as supplied. All packaging, bubble wrap and crates need to be returned with your order.Please don’t wash any china, glasswear or linen (we will take care of that for you) just make sure they are free from liquid, food particles and debris. When using hire items outside please make sure they are protected from the weather.
Damage, Lost and Broken Items
Any breakages, damage or missing items (including packaging) will be deducted from the bond and calculated at the replacement cost as opposed to the hire price and there maybe an additional fee to pay if the replacement cost is more than the bond. The replacement value of our items is based on current retail value or the cost to remake/fix the broken item. Please ask if you need further clarification prior to hiring.
When squirrel met bear takes no responsibility for any injury to any party through breakage of items or other accidents during the hire period. The client is responsible for all props from the time it is collected until it is returned.